Terms of Use

This agreement ("Terms of Use") between you ("User" or "you") and LG Electronics U.S.A., Inc., (collectively "LG," "we," or "us") governs your access to and use of the website available at https://www.lg.com/us and any websites made available by LG to which these Terms of Use are linked (collectively, the "Website"), the ThinQ mobile application (the "App"), and the content and services enabled by or through the Website and the App (collectively the "Online Services"). These Terms of Use do not apply to any other LG products or services, including SmartTVs.

By browsing the Website, downloading the App, creating an LG Account (defined below), making a purchase through the Store (defined below), or otherwise using any Online Services, you represent that (1) you have read, understand, and agree to be bound by these Terms of Use, (2) you are of legal age to form a binding contract with LG, and (3) you have the authority to enter into these Terms of Use.

These Terms of Use are effective as of the Effective Date above or, the earliest date permitted by law. Please review these updated Terms of Use carefully before using any Online Services. If you do not agree with these Terms of Use, including the updated Dispute Resolution section, your sole remedy is to not use our Online Services. If you do not agree with these Terms of Use, LG also has the right to terminate your account.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS WEBSITE OR THE APP.

PLEASE BE AWARE THAT THE TERMS OF USE CONTAINS PROVISIONS OBLIGATING YOU AND LG TO RESOLVE DISPUTES THAT ARISE BETWEEN US, INCLUDING ANY DISPUTES THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THE TERMS OF USE, THROUGH BINDING AND FINAL ARBITRATION. SECTION 19 CONTAINS AN ARBITRATION AGREEMENT. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT: (1) YOU MAY NOT BE A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION OR PROCEEDING AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

PLEASE ALSO BE AWARE THAT SECTION 4 (LG COMMUNICATIONS) BELOW CONTAINS YOUR OPT-IN CONSENT TO RECEIVE COMMUNICATIONS FROM US, INCLUDING VIA E-MAIL, TEXT MESSAGE, CALLS AND PUSH NOTIFICATIONS. IN SECTION 4 YOU WILL ALSO FIND OUT HOW TO OPT OUT OF THESE COMMUNICATIONS.

Please note that your use of, and participation in, certain Online Services may be subject to additional terms ("Supplemental Terms"). The Supplemental Terms are incorporated into these Terms of Use and if the Terms of Use are inconsistent with any Supplemental Terms, the Supplemental Terms will take precedence.

We reserve the right to change the Terms of Use from time to time in our sole discretion. When we do, we will revise the Effective Date at the top of these Terms of Use. Changes to these Terms of Use will be effective immediately or the earliest date permitted by law after notice to you, which may be given by posting the updated Terms of Use on our Online Services or by email. If material changes are made to the Terms of Use, we may also notify you by placing a prominent notice on the Website or App or via email at the email address we have on file for you. By continuing to use the Online Services, you have accepted the change(s) so we encourage you to periodically review the Terms of Use to stay aware of any changes to your and LG’s rights and obligations.

2. OUR ONLINE SERVICES. Described below are features of the Online Services that may be available to you. Additional features may be available now or in the future. Please note, however, that LG cannot promise and does not warrant that existing or future capabilities will be or will remain available or that availability of all features will be the same in every region.

a. The Store. You may be able to use certain areas of the Website and the App (collectively, the "Store") to browse, purchase, and pay for certain physical products manufactured or otherwise made available by LG ("Products") or services provided by LG, an LG affiliate or partner, or a third party ("Services").

b. Interaction with LG and LG Products. You may be able to use the Online Services to interact and communicate with LG. You may also be able to use the App to operate, monitor, and otherwise interact with certain Product(s). Certain Supplemental Terms may be applicable to the Products accessed through the App enabled by or through the App.

c. ThinQ Care. If you have registered any eligible Product that you own using the ThinQ App, you may have access to information related to free and paid Services for our Product.

3. LICENSE GRANT. The Website, the Store, the App, and the information and Content (as defined below) available on the Website and in the App are protected by copyright laws throughout the world.

a. License to Online Services. Subject to your ongoing compliance with the Terms of Use, LG grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Online Services.

b. License to the App. Subject to your compliance with the Terms of Use, LG grants you a limited non-exclusive, non-transferable, non-sublicensable, revocable license to download, install and use a reasonable number of copies of the App on mobile devices or computers that you own or control and to run such copy or copies of the App solely for your own personal or internal business purposes. Furthermore, with respect to any App accessed through or downloaded from the Apple App Store (an "App Store Sourced Application"), you will only use the App Store Sourced Application (a) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (b) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Notwithstanding the first sentence in this section, with respect to any App accessed through or downloaded from the Google Play store (a "Google Play Sourced Application"), you may have additional license rights with respect to use of the Application on a shared basis within your designated family group.

c. Updates. You understand that the Online Services are evolving. As a result, LG may require you to accept updates to any Online Services that you have installed on your computer or mobile device. You acknowledge and agree that LG may update the Online Services with or without notifying you. You may need to update third-party software from time to time in order to use certain Online Services.

d. Certain Restrictions. The license rights granted to you in the Terms of Use are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Online Services or any portion of the Online Services; (b) you shall not frame or utilize framing techniques to enclose any trademark, logo, or other intellectual property (including images, text, page layout or form) of LG or a third party; (c) you shall not use any metatags or other “hidden text” using LG’s or a third party’s name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Online Services except to the extent the foregoing restrictions are expressly prohibited by applicable law; (e) you shall not use any manual or automated software, devices or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools or the like) to “scrape” or download data from any web pages contained in the Website (except that we grant the operators of public search engines revocable permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials); (f) except as expressly stated herein, no part of the Online Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; and (g) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in the Online Services. Any future release, update or other addition to the Online Services will be subject to the Terms of Use. LG, its affiliates, partners, suppliers and service providers reserve all rights not granted in the Terms of Use. Any unauthorized use of any Online Services terminates the licenses granted by LG pursuant to the Terms of Use.

e. Necessary Equipment and Software. You must provide all equipment and software necessary to connect to the Online Services, such as a mobile device in the case of the App. You are solely responsible for any fees incurred in the use of the Online Services.

4. COMMUNICATIONS FROM LG. By Using the Online Services, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from us and our affiliated companies may include but are not limited to: operational communications concerning your LG Account or the use of the Online Services, updates concerning new and existing features on the Online Services, communications concerning promotions run by us or our third-party partners, and news concerning LG and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages that we send. IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL ITSELF. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “END” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE SERVICES OR RELATED SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM US (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT THE WORD “STOPALL” FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. HOWEVER, YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE SERVICES.

 

5. REGISTRATION.

a. Registering an Account. In order to access certain features of the Online Services, you may be required to register an account on or through the Services ("LG Account"). You do not need to register an LG Account in order to make a purchase through the Store and may instead register as a "Guest".
b. Registration Data. When you register an LG Account or register as a Guest, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Online Services (the "Registration Data"); and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. You represent that you are (i) at least sixteen (16) years old; (ii) of legal age to form a binding contract; and (iii) not a person barred from using the Services under the laws of the United States, your place of residence or any other applicable jurisdiction. You are responsible for all activities that occur under your LG Account. If you provide any Registration Data that is untrue, inaccurate, not current or incomplete, or LG has reasonable grounds to suspect that any Registration Data you provide is untrue, inaccurate, not current or incomplete, LG has the right to suspend or terminate your LG Account and refuse any and all current or future use of the Online Services (or any portion thereof). You agree not to create an LG Account using a false identity or information. You agree not to create an LG Account or use the Online Services if you have been previously removed or banned by LG.

6. TERMS OF PURCHASE. Any purchases made by you through the Online Services are governed by our then-current Terms of Purchase (https://www.lg.com/us/shop/terms-conditions). If you disagree with any applicable portion of the Terms of Purchase, you may not purchase the applicable Product or Service through the Online Services.

7. INTELLECTUAL PROPERTY RIGHTS. You agree that you have no rights, title or interests in the Online Services, including but not limited to, any information graphics, logos, text, editorials, reviews, computer code, themes, objects, concepts, artwork, animations, sounds, audiovisual effects, methods of operation, moral rights, documentation, and software (collectively, "Content"). You may have limited rights, title or interests to your User Content (defined below). You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Online Services. Neither you nor anyone acting on your behalf acquire any intellectual property rights or other proprietary rights (including patents, designs, trademarks, copyrights or trade secrets) relating to the Online Services or any Product or Service except as expressly set forth in a written agreement between you and LG.

8. USER CONTENT.

a. Feedback. You agree that submission of any ideas, suggestions, documents, and/or proposals to LG through its suggestion, feedback, reviews, or similar pages ("Feedback") is at your own risk and that LG has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to LG a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sub-licensable and transferable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights, for any purpose, including without limitation in connection with the operation and maintenance of the Services and/or LG’s business.

b. User Content. By sending, posting or transmitting any information to LG or through the Online Services ("User Content") you grant LG and our designees a worldwide, non-exclusive, transferable, royalty-free, perpetual, irrevocable right to use, reproduce, sublicense (through multiple tiers), distribute, create derivative works from, and otherwise exploit the User Content in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without compensation to you, subject to applicable law. All User Content is deemed non-confidential and non-proprietary. Any User Content that you choose to post on the Website, including reviews of Products or Services, may be visible to the public. Please do not post User Content you do not want visible to the public on the Website.

c. Responsibility for User Content. You are responsible for the content of the User Content. LG has the right (but not the obligation) to alter, remove or refuse to post or allow to be posted any User Content, including consumer reviews. You acknowledge that LG has no obligation to pre-screen User Content, including without limitation any consumer reviews, and LG takes no responsibility and assumes no liability for any information posted by you or any third party nor for your or any third party’s reliance on any User Content. LG strongly encourages you not to disclose any personal information in public areas of the Website. By sending, posting or transmitting any User Content, you represent and warrant that:

• • You own or otherwise control all of the rights to the User Content, including without limitation all copyrights and trademarks;
• • The User Content is true and accurate;
• • The User Content does not violate or infringe the rights of any other person or entity, including, without limitation, patent, trademark, trade secret, copyright, publicity, privacy or other proprietary rights; and
• • The User Content complies with applicable laws, rules and regulations.

d. No Responsibility to Backup or Maintain User Content. LG is not responsible to backup or maintain User Content and is not responsible for any damage or loss of data or other User Content for any reason, including the implementation of measures by LG in accordance with these Terms of Use, such as restriction of User’s use of the Online Services or termination of your LG Account. User is responsible to create backups of User Content.

e. No Obligation to Pre-Screen Content and User Content. You acknowledge that LG has no obligation to pre-screen Content or User Content. However, LG reserves the right in its sole discretion to pre-screen, refuse, or remove any Content or User Content. By entering into the Terms of Use, you hereby provide your irrevocable consent to LG monitoring User Content. You acknowledge and agree that you have no expectation of privacy concerning the transmission of User Content, including without limitation in-app chat, text, or voice communications. In the event that LG pre-screens, refuses, or removes any Content or User Content, you acknowledge that LG will do so for LG’s benefit, not yours.

9. DIGITAL MILLENNIUM COPYRIGHT ACT. If you believe your copyright-protected materials or other intellectual property have been posted on any of LG Electronics’ websites without your authorization, please review our policies as available on the LG copyright notice page.

a. Third-party Services. We collaborate with global business partners to provide useful contents via the Online Services. The Online Services may include Content (e.g., information, links, and advertisements), products, services, apps, and other materials provided by a third party (each, a "Third-party Service"). When you click on a link to a Third-Party Service, we will not warn you that you have left the Online Services and are subject to the terms and conditions (including privacy policies) of another website or destination. Third-party Services are not under the control of LG. LG is not responsible for any Third-party Services; provides these Third-Party Services only as a convenience; and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Services, or any product or service provided in connection therewith. You use all links in Third-Party Services at your own risk. When you leave our Online Services, the Terms of Use and our policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third-Party Services, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

b. Third-party Ads. LG reserves the right to display advertisements for third parties ("Third-party Ads") on the Online Services, including targeted advertisements, which may be served or provided based on certain Users’ preferences. The Services may include advertisements and marketing information provided by us or a third party, and for those advertisements and marketing information provided by third-party advertisers, we are unable to control the usefulness, accuracy, or completeness of such information. You hereby agree that we are not responsible for any liability arising out of communications or transactions between you and third-party advertisers, including any damage that may arise out of any reliance by you on such advertisements. You acknowledge and agree that LG has no obligation to you in connection with Third-Party Ads (including, without limitation, any obligation to share revenue received by LG as a result of such advertising).

11. RELEASE. You hereby release LG and its parents, subsidiaries, affiliates, officers, employees, agents, partners, suppliers, and licensors (each, a "Company Party" and collectively, the "Company Parties") and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Online Services, including but not limited to, any interactions with or conduct of other Users or Third-party Services or websites of any kind arising in connection with or as a result of the Terms of Use or your use of any Online Services or purchase of any Product or Service. YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, OR ANY SIMILAR RULE IN YOUR JURISDICTION, WHICH STATES IN SUBSTANCE, “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind, including personal injuries, death or property damage for any unconscionable commercial practice by a Company Party or for a Company Party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Online Services.

12. COMPLAINTS. In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

13. ENFORCEMENT. If LG becomes aware of any possible violations by you of the Terms of Use, LG reserves the right to investigate such violations. If, as a result of the investigation, LG believes that criminal activity has occurred, LG reserves the right to refer the matter to, and cooperate with, any legal authority. LG is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in the Online Services, including your User Content, in LG’s possession, to (i) comply with applicable laws, legal process or governmental request; (ii) enforce the Terms of Use, (iii) respond to any claims that your User Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of LG, its Users or the public, and all enforcement or other government officials, as LG in its sole discretion believes to be necessary or appropriate. Please see Online Services Privacy Policy (https://www.lg.com/us/privacy) for additional information.

14. INDEMNIFICATION. You agree to indemnify and hold Company Parties harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of any and all of the following: (a) your User Content; (b) your use of, or inability to use, any Online Service; (c) your violation of the Terms of Use; (d) your violation of any rights of another party, including any other Users; or (e) your violation of any applicable laws, rules or regulations. LG reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with LG in asserting any available defenses. This provision does not require you to indemnify any of the Company Parties for any unconscionable commercial practice by such party or for such party’s fraud, deception, false promise, misrepresentation or concealment, or suppression or omission of any material fact in connection with the Online Services. You agree that the provisions in this section will survive any termination of your LG Account, the Terms of Use and/or your access to the Online Services.

a. YOU UNDERSTAND AND AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE ONLINE SERVICES IS AT YOUR SOLE RISK, AND THE ONLINE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. COMPANY PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT ARISING FROM USE OF THE ONLINE SERVICES OR ANY PRODUCTS OR SERVICES ENABLED THEREBY. This section does not affect in any way our return policy or limited warranty for Products purchased by you.

b. COMPANY PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (1) THE ONLINE SERVICES WILL MEET YOUR REQUIREMENTS; (2) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (3) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

c. ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH THE ONLINE SERVICES IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY, INCLUDING, BUT NOT LIMITED TO, YOUR COMPUTER SYSTEM, MOBILE DEVICE, AND ANY OTHER DEVICE YOU USE TO ACCESS THE ONLINE SERVICES, OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING SUCH CONTENT.

d. THE ONLINE SERVICES MAY BE SUBJECT TO DELAYS, CANCELLATIONS AND OTHER DISRUPTIONS. COMPANY PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION WITH RESPECT TO ANY ONLINE SERVICES, INCLUDING BUT NOT LIMITED TO, THE QUALITY, EFFECTIVENESS, REPUTATION AND OTHER CHARACTERISTICS OF ONLINE SERVICES.

e. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM LG OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

f. FROM TIME TO TIME, LG MAY OFFER NEW “BETA” FEATURES OR SERVICES WITH WHICH ITS USERS MAY EXPERIMENT. SUCH FEATURES OR SERVICES ARE OFFERED SOLELY FOR EXPERIMENTAL PURPOSES AND WITHOUT ANY WARRANTY OF ANY KIND, AND MAY BE MODIFIED OR DISCONTINUED AT LG’S SOLE DISCRETION. THE PROVISIONS OF THIS SECTION APPLY WITH FULL FORCE TO SUCH FEATURES OR TOOLS.

g. YOU ACKNOWLEDGE AND AGREE THAT COMPANY PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD COMPANY PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES OR SERVICES SUCH AS LG’S PAYMENT PROCESSOR(S), AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU.

h. YOU UNDERSTAND AND AGREE THAT WHEN YOU PURCHASE A PRODUCT OR SERVICE, YOU ARE NOT PURCHASING THE APP. THE APP IS A SERVICE THAT WE PROVIDE FREE OF CHARGE, AND WITHOUT WARRANTY OF ANY KIND.

a. Disclaimer of Certain Damages. YOU UNDERSTAND AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT SHALL COMPANY PARTIES BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE OR DATA, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR DAMAGES OR COSTS DUE TO LOSS OF PRODUCTION OR USE, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, IN EACH CASE WHETHER OR NOT LG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE TERMS OF USE, THE ONLINE SERVICES, OR ANY COMMUNICATIONS OR INTERACTIONS WITH OTHER USERS OF THE ONLINE SERVICES, ON ANY THEORY OF LIABILITY, RESULTING FROM: (a) THE USE OR INABILITY TO USE ANY ONLINE SERVICES; (b) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED; OR MESSAGES RECEIVED FOR TRANSACTIONS ENTERED INTO THROUGH THE ONLINE SERVICES; (c) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (d) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE ONLINE SERVICES (INCLUDING WITHOUT LIMITATION ANY THIRD-PARTY REVIEWS); OR (e) ANY OTHER MATTER RELATED TO THE ONLINE SERVICES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY OF A COMPANY PARTY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY A COMPANY PARTY’S NEGLIGENCE; OR FOR (ii) ANY INJURY CAUSED BY A COMPANY PARTY’S FRAUD OR FRAUDULENT MISREPRESENTATION.

b. Cap on Liability. TO THE FULLEST EXTENT PROVIDED BY LAW, COMPANY PARTIES WILL NOT BE LIABLE TO YOU FOR MORE THAN THE GREATER OF (a) THE TOTAL AMOUNT PAID TO LG BY YOU IN THE TRANSACTION OR INCIDENT GIVING RISE TO SUCH LIABILITY; (b) $100; OR (c) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THE FOREGOING CAP ON LIABILITY WILL NOT APPLY TO LIABILITY OF A COMPANY PARTY FOR (i) DEATH OR PERSONAL INJURY CAUSED BY A COMPANY PARTY’S NEGLIGENCE; OR FOR (ii) ANY INJURY CAUSED BY A COMPANY PARTY’S FRAUD OR FRAUDULENT MISREPRESENTATION.

c. Exclusion of Damages. Please note that some jurisdictions do not allow the exclusion or limitation of implied warranties, terms or conditions or the limitation of incidental or consequential damages so the above limitations and exclusions may be limited in their application to you. For further information about your statutory rights, please contact your local authority, trading standards department, citizens’ advice bureau or equivalent.

d. Basis of the Bargain. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN LG AND YOU.

a. Term. The term of this agreement (the Terms of Use) commences on the earlier to occur of (a) the date you first used the Online Services or (b) the date you otherwise accepted the Terms of Use, and will remain in full force and effect while you use any Online Services, unless earlier terminated in accordance with the Terms of Use.

b. Termination of Services by LG. If timely payment cannot be charged to your Payment Provider for any reason, if you have materially breached any provision of the Terms of Use, or if Company is required to do so by law (e.g., where the provision of the Website, the App, or software is, or becomes, unlawful), LG has the right in its sole discretion to immediately, and without notice, suspend or terminate the Online Services. You agree that LG will not be liable to you or any third party for any termination of your LG Account.

c. Termination of Services by You. If you want to terminate the Services provided by LG, you may do so by terminate the specific Services or by closing your LG Account for all of the Online Services that you use. You may terminate any Services associated with your LG Account, distinct from the termination of the LG Account itself. Termination of a specific Service will only result in the cessation of that Service, and the LG Account remains in effect unless all of the Services are terminated. ANY SUBSCRIPTIONS WILL CONTINUE AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS YOU CANCEL YOUR SUBSCRIPTION.

d. Effect of Termination. Upon termination of any Online Service, your right to use such Service will automatically terminate immediately. Termination of all Services may also include deletion of your password and some or all related information, files and Content and/or User Content associated with or inside your LG Account. LG will not have any liability whatsoever to you for any suspension or termination of your access to the Online Services.

e. Suvival. Certain provisions of the Terms of Use will survive termination, including: Sections 4 (COMMUNICATIONS FROM LG, i.e. opt-in consent to communications subject to your right to opt-out), 6 (TERMS OF PURCHASE), 7 (INTELLECTUAL PROPERTY RIGHTS), 8 (USER CONTENT), 10 (THIRD-PARTY SERVICES), 11 (RELEASE), 13 (ENFORCEMENT), 14 (INDEMNIFICATION), 15 (WARRANTY AND DISCLAIMERS), 16 (LIMITATION OF LIABILITY), 17 (TERM, TERMINATION, AND SURVIVAL) 19 (DISPUTE RESOLUTION) (i.e. binding arbitration), and 20 (APPS DOWNLOADED FROM THIRD-PARTY APP STORES).

18. INTERNATIONAL USERS. The Online Services can be accessed from countries around the world and may contain references to Services, Products and Content that are not available in your country. These references do not imply that LG intends to announce such Services, Products or Content in your country. The Online Services are controlled and offered by LG from its facilities in the United States of America (the “US”) and are only intended for users in the US. LG makes no representations that the Services are appropriate or available for use in other locations, and if you access or use any Online Services from other countries you do so at your own volition and are responsible for compliance with local law.

19. DISPUTE RESOLUTION. Please read the following arbitration agreement in this section ("Arbitration Agreement") carefully. It requires Users to arbitrate disputes with LG and limits the manner in which you can seek relief from us.

a. Applicability of Arbitration Agreement. You agree to the following dispute resolution provisions of this Section 19 with respect to any dispute, claim, or request for relief (“Claim”) arising from or relating in any way to these Terms of Use, the Online Services Privacy Policy (https://www.lg.com/us/privacy), and your access or use of the Online Services (“Dispute”) and any lawsuit, arbitration or other proceeding that may arise out of such Dispute (each an “Action”). For the avoidance of doubt, this Arbitration Agreement is not applicable to Claims arising from or related to the Terms of Purchase (https://www.lg.com/us/shop/terms-conditions), the purchase or use of goods manufactured or sold by LG, or Claims arising out of subscription, manufacturer’s warranty, or extended warranty agreements on goods manufactured or sold by LG, even if such goods are purchased using the Online Services. The dispute resolution processes governing these Claims are set forth in the applicable terms and conditions.

The terms of Section 19 apply to all Disputes, even if the actions or relationship giving rise to such Disputes occurred prior to this version of the Terms (or such modification). However, these Dispute Resolution terms do not apply to any Dispute as to which you have personally initiated a lawsuit or arbitration (each, an "Action") prior to agreeing to these Terms. If any modification of the terms of Section 19 is deemed to be unlawful, void or for any reason unenforceable, then the dispute resolution provisions effective at the time of your agreement to these Terms shall govern any dispute or disagreement between you and us.

Each provision of this Section 19 applies to the maximum extent permitted by law.

Covered Disputes. If you live in the United States, any Dispute between the Parties is a Covered Dispute, with the following exceptions: (1) any individual (non-class) claim that can be solely resolved in small claims court, or (2) to the extent you have in any manner violated or threatened to violate our intellectual property rights, our suit to enforce such intellectual property rights including by injunction.

If a Dispute is a Covered Dispute, the Mandatory Dispute Resolution Provisions for U.S. users apply. If there is any dispute between the Parties as to whether a Dispute is a Covered Dispute, that dispute shall be submitted to the Arbitrator (as defined below) for the Arbitrator to determine. If a Covered Dispute qualifies for small claims court, but a Party commences an arbitration proceeding, the other Party may elect instead to have the Covered Dispute resolved in small claims court, and upon written notice of a Party’s election, the Arbitrator will administratively close the arbitration proceeding.

b. Dispute Resolution Provisions Applicable to All Users

• i. Time to Sue. Neither Party may bring any Action more than one year after the cause of action has arisen (or if the Action relates to multiple similar events, more than one year from the date the first such event occurred).


• ii. CLASS ACTION AND JURY WAIVER. THE PARTIES WAIVE THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, MASS ACTION, GROUP ACTION, REPRESENTATIVE ACTION, AND/OR COLLECTIVE ACTION IN ANY DISPUTE. EACH PARTY MAY PROCEED AS TO ANY DISPUTE ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, MASS ACTION, GROUP ACTION, REPRESENTATIVE ACTION, AND/OR COLLECTIVE ACTION.
  
  
• iii. Applicable Law. These Terms and your use of the Online Services are governed by, construed and enforced in accordance with the internal substantive laws of the State of New Jersey, United States, regardless of the State’s conflict of laws provisions. However, any question as to whether a Dispute is a Covered Dispute (as defined above) and/or whether a Dispute is subject to the Mandatory Dispute Resolution Provisions for U.S. Users is to be decided by applying the provisions of the Federal Arbitration Act, Title 9 of the U.S. Code ("FAA").


• iv. Choice of Venue: For any Action allowed to proceed in court, or to enforce the terms of this Agreement, the Parties agree to exclusive personal jurisdiction and venue in the State courts of the State of New Jersey or the United States District Court for the District of New Jersey.


• v. Informal Dispute Resolution Required. Before initiating an Arbitration (as defined above) or any other type of adversary proceeding, the Parties agree to use their best efforts to settle any Dispute or Covered Dispute (as defined above) directly through consultation and good faith negotiations according to the following process (“Informal Dispute Resolution Process”), which shall be a precondition to either Party initiating an Arbitration.

• 1. If you have a Dispute or Covered Dispute with us, you must send an individualized, written notice describing the Dispute or Covered Dispute to us to LG Electronics, USA, Inc., Attn: Legal Department – Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If we have a Covered Dispute with you, we will send a written notice to you using the contact information we have for you.



• 2. Promptly following receipt of such notice, we will personally meet, via telephone or videoconference, in a good-faith effort to confer with each other and try to resolve informally any Dispute or Covered Dispute covered by this Agreement.



• 3. If you are represented by counsel, your counsel may participate in the conference as well, but you agree to fully participate in the conference personally. Likewise, if we are represented by counsel, our counsel may participate in the conference as well, but we agree to have a company representative fully participate in the conference.


• 4. The statute of limitations and any filing fee deadlines shall be tolled while the Parties engage in the Informal Dispute Resolution Process required by this paragraph.


• 5. If the Dispute or Covered Dispute is not resolved within 60 days of the opposing Party receiving the notice, then either you or we may proceed in accordance with the below Mandatory Dispute Resolution Provisions.


• 6. Failure to complete the Informal Dispute Resolution Process is grounds for dismissal of any Arbitration, described below.


• 7. If a Party brings an Arbitration as described below without following the Informal Dispute Resolution Process, it is grounds for dismissal, and such Party is required to pay any reasonable costs and fees of the other Party.

c. Mandatory Dispute Resolution Provisions for U.S. Users

i. Agreement to Arbitrate Covered Disputes. Any Covered Dispute that the Parties cannot resolve through the Informal Dispute Resolution Process (as defined above) must be brought on an individual basis and will be resolved exclusively by final and binding arbitration (“Arbitration”) before an arbitrator mutually selected by the Parties (the “Arbitrator”). The Arbitrator must have experience with the subject matter of the Dispute, and be a former federal or state court judge, unless the Parties mutually agree otherwiseParties will meet and confer in good faith to select an arbitrator. For purposes of this Section, good-faith meet-and-confer efforts require that each party propose at least three arbitrators who meet the qualifications described in these Terms. If, after 60 days of good faith meet and confer efforts, the Parties are unable to agree on an arbitrator, either Party may petition the State courts of the State of New Jersey or the United States District Court for the District of New Jersey to appoint an arbitrator meeting the requirements herein from the arbitrators proposed by the Parties.

ii. Rules Selection. The Arbitration shall be administered pursuant to JAMS’ Streamlined Arbitration Rules and Procedures or other comparable rules to which the parties agree. The selection of JAMS rules does not mean that JAMS will administer the Arbitration or appoint the Arbitrator.

iii. Conduct of Arbitration. The Arbitration shall be conducted via electronic or telephonic means. If the Party seeking Arbitration fails to appear at the administrative conference regardless of whether such Party's counsel attends, the Arbitrator will administratively close the Arbitration proceeding without prejudice, unless such Party shows good cause as to why they were not able to attend the conference.

iv. Arbitration Costs. If the Arbitrator finds that the costs and fees of an Arbitration you initiate will be prohibitive for you as compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees in the Arbitration as the Arbitrator deems necessary to prevent the Arbitration from being cost-prohibitive, regardless of the outcome of the Arbitration, unless the Arbitrator determines that your claim(s) were frivolous or asserted in bad faith. If we initiate an Arbitration against you, we will pay all costs associated with the Arbitration (other than your attorneys’ fees and expenses unless permitted to be recovered under the arbitration rules or applicable law).

v. No Opt Out Rights. You do not have the right to opt out of the Dispute Resolution section. Rather, your sole remedy if you do not accept these Terms of Use (including this Dispute Resolution section) is to stop using the Online Services and to terminate your account.

vi. LG’s Right To Terminate Mandatory Dispute Resolution Program. At any time, LG may terminate its agreement to Section 19.c. That termination will not affect any Action that has already been initiated.

vii. Arbitration Agreement Survival. This arbitration agreement will survive the termination of your relationship with LG.

a. App Stores. You acknowledge and agree that the availability of the App and the Online Services enabled thereby is dependent on the third party from whom you received the Application license, e.g., the Apple App Store or Google Play (each, an "App Store"). You acknowledge that the Terms of Use is between you and LG and not with the App Store. LG, not the App Store, is solely responsible for the Online Services, including the App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the App, you must have access to a wireless network, and you agree that you are solely responsible for any and all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with your use of any Online Services, including the App. You agree to comply with, and your license to use the App is conditioned upon your compliance with all terms of agreement imposed by the applicable App Store when using any of the Online Services, including the App. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of the Terms of Use and will have the right to enforce it.

b. Accessing and Downloading the Application from iTunes. The following applies to any App Store Sourced Application accessed through or downloaded from the Apple App Store:

• i. You acknowledge and agree that (i) the Terms of Use is concluded between you and LG only, and not Apple, and (ii) LG, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.


• ii. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.


• iii. In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between LG and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of LG.


• iv. You and LG acknowledge that, as between LG and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.


• v. You and LG acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between LG and Apple, LG, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by the Terms of Use.


• vi. You and LG acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of the Terms of Use as related to your license of the App Store Sourced Application, and that, upon your acceptance of the terms and conditions of the Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce the Terms of Use as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.


• vii. Without limiting any other terms of the Terms of Use, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

a. Electronic Communications. The communications between you and LG may take place via electronic means, whether you visit the Services or send LG e-mails, or whether LG posts notices on or through any Services or communicates with you via e-mail. For contractual purposes, you (a) consent to receive communications from LG in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that LG provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (“E-Sign”).

b. Assignment. The Terms of Use, and your rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by you without LG’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.

c. Force Majeure. Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

d. Severability. If any provision of the Terms of Use is or becomes unenforceable or invalid, the remaining provisions will continue with the same effect as if such unenforceable or invalid provision had not been inserted herein. If LG fails or you fail to perform any term hereof and the other party does not enforce such term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion.

e. Applicability. THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS DOES NOT APPLY TO THE TERMS OF USE.

f. Notice. Where LG requires that you provide an e-mail address, you are responsible for providing LG with your most current e-mail address. In the event that the last e-mail address you provided to LG is not valid, or for any reason is not capable of delivering to you any notices required/ permitted by the Terms of Use, LG’s dispatch of the e-mail containing such notice will nonetheless constitute effective notice. You may give notice to LG at the following address: LG, Attention: General Counsel, 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. Such notice shall be deemed given when received by LG by letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address.

g. Waiver. Any waiver or failure to enforce any provision of the Terms of Use on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

h. Severability. If any portion of the Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

i. Export Control. You may not use, export, import, or transfer any Services or Product except as authorized by U.S. law, the laws of the jurisdiction in which you obtained such Services or Product, and any other applicable laws. In particular, but without limitation, the Services and Product may not be exported or re-exported (a) into any United States embargoed countries, or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. By using the Services, you represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use the Services for any purpose prohibited by U.S. law, including the development, design, manufacture or production of missiles, nuclear, chemical or biological weapons. You acknowledge and agree that products, services or technology provided by LG are subject to the export control laws and regulations of the United States. You shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer LG products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.

j. Entire Agreement. THE TERMS OF USE CONSTITUTES THE FINAL, COMPLETE AND EXCLUSIVE AGREEMENT OF THE PARTIES WITH RESPECT TO THE SUBJECT MATTER HEREOF AND SUPERSEDES AND MERGES ALL PRIOR DISCUSSIONS BETWEEN THE PARTIES WITH RESPECT TO SUCH SUBJECT MATTER. NOTWITHSTANDING THE FOREGOING, WITH RESPECT TO ANY PURCHASE OF PRODUCTS OR SERVICES USING THE ONLINE SERVICES, THE TERMS OF PURCHASE ARE DEEMED INCORPORATED INTO THE TERMS OF USE AND IN THE EVENT OF AN INCONSISTENCY BETWEEN THE TERMS OF USE AND THE TERMS OF PURCHASE, THE TERMS OF PURCHASE WILL CONTROL.

22. ThinQ Rewards Program. The ThinQ Rewards program (the "Program") enables you to earn points (“Points”) for activities (“Activities”) such as qualified LG product registrations to the App, App survey participation, LG product connections to the App, and other activities from the App. You earn Points upon initial completion of an Activity (you cannot earn multiple Points for the same Activity). Activities may vary by market. Points are not offered for every activity from LG and each Points-earning offer will not be available in perpetuity. Your earned Points can be redeemed for rewards listed at the Program home page in the App ("Rewards"). For more information visit Rewards under My Page in the App.

a. Program Requirements. To join the Program, you need to create an account based on a valid LG Account (“Program Account”). Individuals can only participate in the Program and earn Points using one Program Account, even if an individual has multiple email addresses. The Program is solely for your personal and noncommercial use.

b. Points. You cannot transfer, sell, assign or share Points. Points are not personal property, cannot be purchased, and have no cash value. You may not obtain any cash or money in exchange for them. LG may limit the quantity of Points or Rewards per person, per household. Points earned in the Program are not valid in, and may not be used in combination with, any other program offered by LG or third parties. Unredeemed Points expire if you do not earn or redeem any Points for 12 months but may expire sooner at the option of LG.

c. Rewards. At the sole discretion of LG, there may be a limited number of a particular Reward available. You may be required to provide additional information, like your mailing address and a telephone number, and you may also be asked to sign additional legal documents to redeem Points for Rewards. Once you order a Reward, you cannot cancel it or return it for a refund of Points. LG may update the Rewards offered or discontinue offering specific Rewards at the sole discretion of LG. Some Rewards may have age eligibility requirements. You are responsible for all federal, state, and local taxes and any other costs of accepting and using the Reward. Rewards will be emailed to the email address associated with your Program Account, so keep your email address up to date. Rewards that are undeliverable will not be reissued and are therefore forfeited. Rewards are not for resale.

d. Opting Out of the Program. If you no longer wish to participate in the Program, you may do so by closing your LG Account. If you opt out of the Program, you will immediately lose all of your available Points.

e. Termination/Suspension. LG reserves the right to suspend or terminate your Program Account disqualify you disable your access to the Program or your Program Account, and/or withhold Points and Rewards, if LG believes you are tampering with or abusing any aspect of the Program, are ineligible to receive a Reward for any legal reasons, or may be engaging in activities that violate these Terms of Use. LG reserves the right to change, modify, discontinue or cancel the Program or any part of the Program, at any time and in its sole discretion, without notice to you and your continued access or participation in the Program following any such changes or modifications confirms your acceptance. At the point of discontinuance or cancellation, your right to use the Program and Points ends.